Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Amazon Connect Developer
Baltimore, Maryland

Position Overview
We are seeking a Senior Amazon Connect Developer with strong
experience designing, developing, integrating, and supporting
enterprise contact-center solutions using Amazon Connect and
AWS cloud services.
The successful candidate will have hands-on experience with
Amazon Connect, IVR, ACD, call routing, skill-based routing,
messaging, conversational technologies, AWS Lambda, Amazon
Lex, Kinesis, DynamoDB, EventBridge, and other AWS services.
This role is expected to be onsite 5 days a week.
Interview: In-person interview required
Key Responsibilities

 Design, develop, configure, and support Amazon Connect
contact-center solutions.
 Develop and maintain call flows, contact flows, IVR
solutions, routing strategies, and customer interaction
workflows.
 Design and implement Automatic Call Distribution (ACD)
functionality.
 Implement skill-based routing and advanced call-routing
strategies.
 Develop and support live-chat and messaging
capabilities.

 Translate business and technical requirements into
Amazon Connect solutions.
 Conduct requirements-gathering sessions with business
and technical stakeholders.
 Review, analyze, and document contact-center
requirements and workflows.
 Develop process-flow diagrams and technical
documentation for contact-center solutions.
 Integrate Amazon Connect with other AWS services and
enterprise applications.
 Develop serverless components using AWS Lambda with
Node.js, Python, and/or Java.
 Develop conversational solutions using Amazon Lex and
related natural-language processing capabilities.
 Implement data streaming and analytics solutions using
Amazon Kinesis Streams.
 Work with AWS Glue for data processing and integration.
 Configure and support AWS VPC-based solutions.
 Develop event-driven integrations using Amazon SNS and
Amazon EventBridge.
 Work with AWS AppSync for application and API
integrations.
 Support data delivery and streaming using Amazon
Kinesis Data Firehose.
 Work with DynamoDB and DynamoDB Streams for
application data and event processing.
 Utilize AWS services such as Service Catalog and Kinesis
Data Analytics as required.

Required Qualifications

 Bachelor's degree in Computer Science, Mathematics,
Engineering, or a related field.

 7+ years of experience working with large-scale
enterprise frameworks and application environments.
 7+ years of experience with AWS Cloud technologies.
 3+ years of hands-on experience with Amazon Connect.
 3+ years of development experience using Node.js,
Python, and/or Java.
 3+ years of experience with call-routing and messaging
technologies.
 Hands-on experience with IVR and ACD solutions.
 Experience with skill-based routing.
 Experience developing or supporting live-chat solutions.
 Experience with AWS Lambda.
 Experience with Amazon Lex and conversational bot/NLP
technologies.
 Experience with Amazon Kinesis Streams.
 Experience with AWS Glue.
 Experience with AWS VPC.
 Experience with Amazon SNS and EventBridge.
 Experience with Amazon AppSync.
 Experience with Amazon Kinesis Data Firehose.
 Experience with DynamoDB and DynamoDB Streams.
 Strong requirements-gathering, documentation, and
process-flow development skills.
 Strong written and verbal communication skills.
 Ability to work effectively with technical teams and
business stakeholders.

Preferred Qualifications

 Experience supporting large-scale enterprise or
government environments.
 Experience supporting enterprise contact-center
transformation initiatives.

 Experience with change management and business
process transformation.
 Experience with testing and validation of contact-center
solutions.
 Experience designing highly available and scalable AWS
solutions.
 Experience working in fast-paced enterprise
environments.
 Experience with additional AWS serverless, integration,
analytics, and messaging services.

Why Join

 Be part of a mission-driven, women-owned consulting
firm with a reputation for excellence.
 Work on high-impact projects across federal and
commercial clients.
 Collaborate in an inclusive, growth-oriented culture where
innovation is valued.
 Access career development programs, mentorship, and
learning opportunities.
 Enjoy a comprehensive benefits package, flexible work
options, and a focus on work-life balance.

EOE

Compensation: $1.00 - $1.01 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Vervic Human Capital Solutions, we offer comprehensive human resources and recruiting solutions across the U.S. Our expertise allows us to provide end-to-end HR and talent management services, ensuring your organization has the right people and processes in place to thrive.

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